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Frequently Asked Questions

Places to stay in Lourdes


What is the price of a stay at the hotel?
The price varies depending on the dates you are booking, the type of room, the number and age of guests (children: 0–2 years no charge, 3–11 years 50% reduction). Consult our best prices, which are guaranteed, on the website, or directly on the websites of our 3- and 4-star hotels:,,,,, If you wish to stay in Toulouse, you can also consult the Hôtel de Brienne website, a three-star hotel located in city centre:
What type of accommodation can I book?
You can book a very wide choice of room categories: single, double, twin, triple, quadruple or duplex, as well as family, superior or privilege suites, all perfectly equipped (high-speed fibre WiFi, hot/cold air conditioning, safe) and with private bathroom (shower or bath, welcome pack, hair dryer). Many of our rooms have a balcony or terrace. Some also have a beautiful and unobstructed view (for example over the park, castle, river Gave, the heights of the city or the sanctuary). Contact us on +33 562 428 428 or at for more information.
How can I book a stay in one of the Vinuales Hotels?
You can book online on the website, by email at or by phone at +33 562 428 428. These booking methods guarantee you the best prices. You will also benefit from the best rates by contacting our hotels directly on their website, by phone or by email.
What is the booking policy?
In order to confirm your reservation, we ask you to pay a deposit of between 50€ and 100€ per room, depending on the hotel concerned. Any cancellation will be free of charge up to 48 hours before the scheduled day of arrival. In the event of late cancellation or no-show at the hotel, the hotel reserves the right to charge for the first night. Excluding promotional rates (non-cancellable, non-modifiable, non-refundable).
What booking options are available at a Vinuales hotel?
Depending on the hotel, certain additional services may be available: breakfast, lunch, dinner, spa and beauty treatments, parking, access to a secure cycling area with individual locker or collective storage area.
What are the check-in and check-out times at a Vinuales hotel?
Our hotels generally invite you to check in no earlier than 2 pm on your day of arrival and to check out no later than 10 am on your day of departure. Contact reception for details.

Services & Facilities

What services and facilities are offered by Vinuales hotels?
Our hotels may offer a variety of places to eat (traditional restaurant, buffet, brasserie), secure parking, access to a cycle area, room service, a minibar in the room, a spa and wellness centre with beauty treatments. Visit our websites and contact our reception teams, who will give you the best advice to meet your needs and desires.
Is there a concierge service at Vinuales hotels?
Our hotels do not have a concierge service per se, but all our teams and services are entirely at your disposal. You can contact our receptionists or night porter seven days a week, 24 hours a day.
Is there a left-luggage office at Vinuales hotels?
Our hotels provide you with luggage storage. Ask at reception if you wish to leave your luggage there.
When can I contact reception at Vinuales hotels?
In all our hotels, the reception is at your service 24 hours a day, with a team during the day and a night porter.
What facilities and equipment are available in rooms at Vinuales hotels?
In most of our hotels, the rooms have free high-speed fibre-optic WiFi, a hospitality tray with coffee, tea and a kettle, a flat-screen satellite TV with 60 international channels, a free-to-use safe, hot/cold air conditioning, a private bathroom with shower or bathtub and a hairdryer. Some of our hotels also provide USB sockets, reading lamps, hospitality products from the international NUXE brand, a makeup mirror, a minibar (extra charge) and a laundry service (extra charge). Bathrobes and slippers may also be available depending on the room category.
Are pets allowed in Vinuales hotels?
In accordance with the law, all of our hotels accept guide dogs. Several of our hotels will accept small pets at an additional cost. Contact reception beforehand to make sure that your little companion can accompany you.
Are Vinuales hotels suitable for families?
All of our hotels are perfectly suited to accommodate families. You will find triple, quadruple, family rooms (even studios and duplexes) and communicating rooms, ideal for ensuring that children and adults feel at ease. Contact our reception teams to find the accommodation that will suit you best.
Are Vinuales hotels suitable for people with reduced mobility?
All of our hotels are equipped for people with reduced mobility, with access fully compliant with standards, lifts, and rooms that are designed to accommodate those with reduced mobility.
Do Vinuales hotels offer a romantic setting?
The Grand Hotel Gallia & Londres offers a particularly romantic setting. With Louis XIV-style rooms, private restaurant alcoves, duo armchairs in the lobby, a bar with open terrace and a wooded park, the hotel is perfect for enjoying a romantic getaway or celebrating a wedding anniversary as a couple or together with friends and family. (website: The Hôtel La Solitude also offers pleasant spaces such as the zen area with panoramic terrace, jacuzzi, swimming pool and solarium as well as the terrace of the brasserie by the river overlooking the castle (website: Finally, the Hôtel Sainte Rose is equally charming, with its vast terrace with panoramic views, modern rooms in soft colours and its particularly cosy lounge bar (website:
What services are offered for couples?
Many services can be offered to a couple: for example, special moments with surprises and sweet treats to welcome you to your room, to the wooded park or to the bar-terrace. You can also reserve an alcove in the restaurant or privately book the spa and enjoy some treatments for two. You may also wish to combine these moments as a couple with a private function to share with family and friends (to celebrate an engagement, birthday, wedding anniversary or renewal of wedding vows, for example). Refinement, elegance and serenity: your events will be unforgettable and a source of happy memories for the two of you and your guests. Contact us at if you do not have a preferred hotel, or contact the hotel of your choice directly.


How can I get to the Vinuales hotels?
If you are driving, you can directly access our hotels from our private car parks. You can also arrive by plane and take the shuttle. Or you can come by train. Contact the reception of your hotel, who can book you a taxi or provide you with any other information you may require.
Do Vinuales hotels offer an airport shuttle service?
Contact your hotel reception. They will be able to provide you with information on all means of getting to us, including the airport shuttle and taxi companies.
Is it easy to park your car at Vinuales hotels?
You can park your car easily in the various car parks of our hotels. The one with the narrowest access is the Hôtel Solitude car park.
Are the Vinuales hotels close to the city centre?
All our Lourdes hotels are located in the heart of the most lively part of the city of Lourdes, a few steps from the Sanctuary as well as all essential services and shops.
In which area  of the city are the Vinuales hotels located?
The Vinuales hotels are located in the lower part of the city, which includes the Sanctuary of Our Lady of Lourdes. Throughout the year, events, activities and walks around the area are organised for the enjoyment of all.
What other town and cities are in the vicinity of the Vinuales hotels?
The nearest towns to the Vinuales hotels are Tarbes (22 km), Bagneres de Bigorre (22 km) Pau (38km) and Cauterets (30km). Further away are Auch (96km), Bayonne (149km) and Toulouse (176 km).


Do Vinuales hotels have their own restaurants?
Various places to eat are available, depending on the hotel: an elegant restaurant with table service and private alcoves, a high-quality buffet restaurant, a brasserie and tea rooms. You can discover all our places to eat by consulting our website For more details and to organise a private or business function, contact us at
How can I reserve a table in a Vinuales hotel restaurant?
To book a table, just contact the reception of the hotel where you want to eat.

Leisure Activities / Sightseeing / Tourism

Do Vinuales hotels have swimming pools?
Depending on the hotel, you will find various relaxation areas. At the Grand Hôtel Gallia & Londres, you will find a wellness centre with jacuzzi, hammam, sauna and treatment room. At the Hôtel La Solitude, you can enjoy the indoor swimming pool with its jacuzzi. On the same floor, you can relax in the solarium or on the terrace, which overlooks the castle and the surrounding peaks.
Do Vinuales hotels have spas?
The Grand Hôtel Gallia & Londres has a spa with jacuzzi, hammam and sauna. Our spa also offers beauty treatments and massages. Access and treatments are by appointment. Email the hotel at or by phone +33562943544.
Do Vinuales hotels have wellness centres?
Depending on the hotel, you will find various relaxation areas. At the Grand Hôtel Gallia & Londres, you will find a wellness centre with jacuzzi, hammam, sauna and treatment room. At the Hôtel La Solitude, you can enjoy the indoor swimming pool with its jacuzzi. On the same floor, you can relax in the solarium or on the terrace, which overlooks the castle and the surrounding peaks.
Do any of the rooms have a jacuzzi?
Quelques-unes de nos chambres, notamment parmi les suites du Grand Hotel Gallia & Londres, disposent d'une baignoire à remous avec jets hydromassants. Contactez le Grand Hotel gallia Londrespour réserver ces suites privilégiées à ou par téléphone +33562943544.
Do Vinuales hotels have a fitness room?
None of the Vinuales hotels has a fitness room. One of our hotels, the Grand Hôtel Gallia & Londres, has a large park with trees and flowers, in which you can do relaxation/fitness/yoga exercises, as well as a very well-equipped and secure cycling area.
What are the major activities and attractions near the hotel?
The Vinuales hotels are about 200 metres from the Sanctuary and the Grotto de Lourdes and 700 metres from the Château-fort and the Voie verte des Gaves. By car, you can reach the Pic du Jer funicular railway in 5 minutes and the Lourdes lake and golf course in 10 minutes. A 15-minute drive will take you to the Parc Animalier des Pyrénées, located in Argelès-Gazost. In 20 minutes, you can be at the Grottes de Betharram. It will take you between 30 minutes and 1 hour to drive to, depending on your desires, the Cirque de Gavarnie, the Cauterets-Pont d'Espagne, the Château de Pau, the Col du Tourmalet, the Lac d’Estaing, the Madiran and Jurançon vineyards, the Hautacam activity centre, the Musée des hussards or the Haras de Tarbes. Finally, in an hour and a half, you can reach the Pic du Midi cable cars.
Which are the most popular sites near the hotels?
The most popular places to visit in the immediate vicinity of Vinuales hotels are the Sanctuary, the fortified castle, the Pic du Jer and its funicular railway and the Lourdes lake. Other must-see sites easily accessible by car or bus are the Parc Animalier des Pyrénées, the Grottes de Betharram, the Donjon des Aigles, the Cirque de Gavarnie, Cauterets-Pont d'Espagne, the Col du Tourmalet, the Lacs de Gaube et d'Estaing, the Pic du Midi, the Madiran and Jurançon vineyards and the Hautacam activity centre.

Other FAQs

Do Vinuales Hotels have outdoor spaces?
Vinuales hotels offers a variety of outdoor spaces: a terrace and wooded park overlooking the Sanctuary and the fortified castle at the Grand Hôtel Gallia & Londres, a terrace by the river or with a panoramic view of the surrounding peaks at the Hôtel La Solitude, a large high terrace at the Hôtel Sainte Rose overlooking the Porte Saint Joseph, one of the main entrances to the Sanctuary.
Can events be organised at Vinuales hotels?
Vinuales hotels offer some remarkable outdoor and indoor spaces that are equipped and perfect for any type of private and business function. With a wooded park, vast high-up terraces with breathtaking views, distinctive bar lounges, refined restaurants and reconfigurable meeting rooms, we are pleased to be able to organise garden parties, photo shoots, fashion shows, VIP cocktail evenings, weddings, baptisms, special meetings, conferences, workshops and tastings. Vinuales hotels provide elegant, perfectly equipped sites, accessible to all with private parking, easy access to airports and the TGV station, and natural and relaxing views of the river, the castle and the surrounding peaks.

Best rates guaranteed on our site

The calculation of the best guaranteed rate provides you with information on hotel rates from reliable sources and updated in real time by us.
Clicking on the booking button on our official website will send you directly to the hotel booking system. No special commission is charged during this operation.

By booking on our official website, you are guaranteed to benefit from:

the best prices
the last available rooms
booking with no intermediary and at no additional cost
immediate processing of your booking
immediate booking by secure payment
direct assistance from hotel staff
the possibility of cancelling or changing your reservation (see general conditions)



We could not find any available rooms for your selected criteria. This could be for the following reasons:

Rooms may no longer be available during this period.
The number of people you have indicated does not correspond to the capacities of the rooms.
The promotional code you entered is no longer valid or is not compatible with this type of service.

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